FAQ
Have Questions?
Have questions about placing an order or managing returns? We’re here to help you every step of the way!
What do I need to place an order?
Ready to order? Just have your employee information on hand!
How are payments handled?
Payments will be made by using the Unit Number and Charge Number provided and authorized for purchase by your leader.
When will I receive my order?
You can expect your new glasses at your store within 7-10 business days.
Need to return a product?
No problem! Just contact us for return instructions based on your specific order.
Is there a warranty?
Absolutely! We offer a 1-year warranty on your glasses and lenses for your peace of mind.
Can I order glasses for friends and family?
Our glasses are available for employees only through this program. However, if you’re interested in purchasing additional pairs for yourself, friends, or family, please visit ChaosRXOptics.com to explore our offerings!